(Pictured above: SCOPE LCP team members and RICA in Melbourne "turning Japanese" at the start of the CDAA Annual Conference 14th April 2009, where we received excellent service from our wait staff, thus proving that Service really does Work!)Welcome to the 2nd edition of Service Worx e-newsletter.
Tourism and Hospitality Workforce Development Strategy
Background
Successful tourism and hospitality businesses depend first and foremost on the people at the coalface. People deliver a world-class visitor experience. Tourism Australia is committed to attracting high yielding visitors to Australia and this coupled with an increasingly demanding domestic consumer means that now more than ever the industry must deliver a premium experience.
This requires a strategy that does more than simply ‘puts a body’ in front of customers.
Employers across the industry, large and small, face the same challenge—to attract and keep people with the right skills and personal attitudes and attributes to deliver a quality experience. However, there are labour and skills shortages in a number of occupations and regions in the tourism and hospitality industry. These shortages cannot be simply attributed to demographic changes, a growing economy or blamed on an education and training system delivering insufficient numbers. Industry and regional structures, business size, workplace conditions, and the mobility of workers are all contributing to these shortages and these are likely to continue for the next two decades. Staff shortages, inadequate skills and knowledge and/or high turnover can impede the ability of a hotel or other tourism business to deliver quality service.*
Strategy
This workforce development strategy has been developed by industry, together with the industry skills council, and represents a commitment from industry to work together. The strategy is an important step in continuing to address the skills and labour shortages in the tourism and hospitality industry.
The Tourism and Hospitality Workforce Development Strategy outlines the priority areas for achieving the overall goal of access to the number of skilled employees that the tourism and hospitality industry will require to be successful in the future.
These include:
1. A highly skilled workforce
2. Expanding the traditional workforce
3. Access to quality workplaces
4. Better workforce planning
For more on the Workforce Development Strategy please click here.
* Excerpt from the Tourism and Hospitality Workforce Development Strategy.
Tourism and Hospitality Workforce Development Strategy
Background
Successful tourism and hospitality businesses depend first and foremost on the people at the coalface. People deliver a world-class visitor experience. Tourism Australia is committed to attracting high yielding visitors to Australia and this coupled with an increasingly demanding domestic consumer means that now more than ever the industry must deliver a premium experience.
This requires a strategy that does more than simply ‘puts a body’ in front of customers.
Employers across the industry, large and small, face the same challenge—to attract and keep people with the right skills and personal attitudes and attributes to deliver a quality experience. However, there are labour and skills shortages in a number of occupations and regions in the tourism and hospitality industry. These shortages cannot be simply attributed to demographic changes, a growing economy or blamed on an education and training system delivering insufficient numbers. Industry and regional structures, business size, workplace conditions, and the mobility of workers are all contributing to these shortages and these are likely to continue for the next two decades. Staff shortages, inadequate skills and knowledge and/or high turnover can impede the ability of a hotel or other tourism business to deliver quality service.*
Strategy
This workforce development strategy has been developed by industry, together with the industry skills council, and represents a commitment from industry to work together. The strategy is an important step in continuing to address the skills and labour shortages in the tourism and hospitality industry.
The Tourism and Hospitality Workforce Development Strategy outlines the priority areas for achieving the overall goal of access to the number of skilled employees that the tourism and hospitality industry will require to be successful in the future.
These include:
1. A highly skilled workforce
2. Expanding the traditional workforce
3. Access to quality workplaces
4. Better workforce planning
For more on the Workforce Development Strategy please click here.
* Excerpt from the Tourism and Hospitality Workforce Development Strategy.
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